ISO 20000 Certification - IT Service Management Systems
In today's fast-paced digital world, businesses rely heavily on their IT infrastructure to operate efficiently and effectively. This is where ISO 20000, the international standard for IT Service Management, comes into play. Achieving ISO 20000 Certification in Malaysia can bring a multitude of benefits to organizations, including improved service quality, increased customer satisfaction, and enhanced operational efficiency.
ISO 20000 is a globally recognized standard that sets out the requirements for an IT Service Management System (SMS). It provides a framework for organizations to effectively deliver high-quality IT services and continuously improve their service delivery processes. By implementing ISO 20000, organizations can ensure that their IT services are aligned with the business objectives, meet customer requirements, and comply with relevant laws and regulations.
The standard describes a set of management processes designed to help you deliver more effective IT services (both to those within your business and to your customers). ISO 20000 gives you the methodology and the framework to help you manage your ITSM, while allowing you to prove that your company follows best practices; in turn, these best practices will help to improve your delievery of IT services. And ISO 20000 is applicable to any company size and any industry.
ISO 20000-1:2018 is the formal specification for IT Service Management. It clearly defines all the requirements you need to deliver managed IT services of an acceptable quality for your customers. It includes service management system (SMS) requirements.
ISO 20000 Certification - Benefits
- Become more productive
- Increased customer satisfaction
- Improve your image and credibility
- Reduce the cost of IT
- Create a culture of continual improvement
- Gain a competitive advantage
- Enhance reputation and customer trust
FAQ - ISO 20000 Certification
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